FAQ
The Additional Protocol to the Convention on the Contract for International Carriage of Goods by Road has been approved by 29 states:
- Belarus
- Bulgaria
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Iran
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Moldova
- Oman
- Romania
- Russia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Tajikistan
- Turkey
- Ukraine
- Uzbekistan
- UK
Yes, once you have switched to a new device, you just need to go through the usual process of logging into the Trans Assist system using your existing login and password.
The payments are collected automatically
Based on simple messages such as “failure” or “I’ll be late”, Trans Assist automatically sends messages in the language chosen at the time of registration.
Electronic consignment notes generated by Trans Assist are stored in the so-called digital cloud. This guarantees 100% security of the documents and their availability 24 hours a day, 7 days a week.
No, the forwarding company can cooperate with carriers in the same way as before, but Trans Assist platform will speed up payments for freight, facilitate communication with the driver and reduce circulation of paper documents in the company.
Trans Assist streamlines processes between the carrier and the forwarder by providing automated e-mail contact.
Similarly to the other applications, Trans Assist platform requires internet access. The charge for using the data package depends on the operator’s rate.
You can cancel your monthly subscription at any time without incurring any additional charges.
Trans Assist app can be operated during a stopover, when you’re stuck in a traffic jam or waiting for unloading. For safety reasons, we recommend that drivers do not use Trans Assist platform while driving.
Trans Assist platform provides the opportunity to optimise the entire transport process. With the e-CMR, the carrier can send the signed document to the forwarder immediately upon unloading, which speeds up the entire payment process while reducing the use of printer paper.
Trans Assist also enables you to preview the transport operations and communicate with the driver directly in one of the 24 European languages.
Trans Assist system is available on all mobile and desktop devices, via web browsers or the app, on Android or iOS.
Yes, the e-CMR is an electronic consignment note recognised by 24 European countries which have signed the additional protocol to the CMR Convention.
The first 3 months of using the app are free of charge. Each subsequent month is charged at the rate indicated in the package selected during registration.
All you need to create an account is a registered business, internet access and to fill in the user registration form at www.transassist.eu.
Trans Assist platform is a professional tool designed for the TSL industry. Our system facilitates communication throughout the supply chain, thus optimising the work of logistics specialists, forwarders and international freight drivers.