In which countries can I legally use e-CMR?

The Additional Protocol to the Convention on the Contract for International Carriage of Goods by Road has been approved by 29 states:

  • Belarus
  • Bulgaria
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Iran
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Moldova
  • Oman
  • Romania
  • Russia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Tajikistan
  • Turkey
  • Ukraine
  • Uzbekistan
  • UK
Can I still use the app after switching to another laptop/smartphone?

Yes, once you have switched to a new device, you just need to go through the usual process of logging into the Trans Assist system using your existing login and password.

How are payments to Trans Assist collected?

The payments are collected automatically

How can the app inform the forwarder or unloader immediately and in 24 languages of a transport failure or delay?

Based on simple messages such as “failure” or “I’ll be late”, Trans Assist automatically sends messages in the language chosen at the time of registration.

Where are e-CMRs stored?

Electronic consignment notes generated by Trans Assist are stored in the so-called digital cloud. This guarantees 100% security of the documents and their availability 24 hours a day, 7 days a week.

I am a forwarder – should my carrier also use Trans Assist app?

No, the forwarding company can cooperate with carriers in the same way as before, but Trans Assist platform will speed up payments for freight, facilitate communication with the driver and reduce circulation of paper documents in the company.

Trans Assist streamlines processes between the carrier and the forwarder by providing automated e-mail contact.

Do I pay for data transfer when using Trans Assist?

Similarly to the other applications, Trans Assist platform requires internet access. The charge for using the data package depends on the operator’s rate.

When can I cancel my paid subscription to the app?

You can cancel your monthly subscription at any time without incurring any additional charges.

Can a driver use Trans Assist app while driving?

Trans Assist app can be operated during a stopover, when you’re stuck in a traffic jam or waiting for unloading. For safety reasons, we recommend that drivers do not use Trans Assist platform while driving.

How can Trans Assist streamline the operations of the TSL industry?

Trans Assist platform provides the opportunity to optimise the entire transport process. With the e-CMR, the carrier can send the signed document to the forwarder immediately upon unloading, which speeds up the entire payment process while reducing the use of printer paper.

Trans Assist also enables you to preview the transport operations and communicate with the driver directly in one of the 24 European languages.

On which devices and operating systems does Trans Assist run?

Trans Assist system is available on all mobile and desktop devices, via web browsers or the app, on Android or iOS.

Can the e-CMR replace a paper CMR?

Yes, the e-CMR is an electronic consignment note recognised by 24 European countries which have signed the additional protocol to the CMR Convention.

How much does using Trans Assist cost?

The first 3 months of using the app are free of charge. Each subsequent month is charged at the rate indicated in the package selected during registration.

What do I need to set up an account on Trans Assist?

All you need to create an account is a registered business, internet access and to fill in the user registration form at www.transassist.eu.

Who can use Trans Assist?

Trans Assist platform is a professional tool designed for the TSL industry. Our system facilitates communication throughout the supply chain, thus optimising the work of logistics specialists, forwarders and international freight drivers.